Who needs training?

Recent research by the UK Learning & Skills Council (LSC) reveals that more employers need to get involved in training staff. According to the LSC's National Employer Skills Survey (2005), more than one fifth (22%) of employers say the skills of the (general UK) workforce are not up to scratch. Having an under-skilled workforce adversely affects the bottom line for more than 30% of these employers, who experienced higher operating costs as a consequence. Over one fifth of these employers said they had lost orders, with quality and customers service also significantly affected. Despite this, nearly one-third of employers admitted that the lack of skills among their employees was due to their own failure to train staff.

Question: Who in your team is performing below capability or capacity? What skills do you or they need to develop? How and when will this happen?

Commit to one training action this week, even if it's a 15 minute coaching conversation to sharpen one key skill of yourself or your team. And then notice the impact on The 3C's of Success: Confidence, Customer service and Cash flow.